Description

Department:

11611 Wake Forest Baptist Medical Center - Guest Services

Status:

Full time

Benefits Eligible:

Yes

Hours Per Week:

40

Schedule Details/Additional Information:

2nd/3rd shift 4pm - 12:30 am

Pay Range
$23.65 - $35.50

EDUCATION/EXPERIENCE:

• Associate's degree with two years supervisory experience. Bachelor's degree preferred.

LICENSURE, CERTIFICATION, and/or REGISTRATION:

• Certification in HeartSaver AED (CPR Approved MCPT Training)
• Respiratory Training for Oxygen Tank Handling after hired. Patient Assistance Training within 90 days of hire.

ESSENTIAL FUNCTIONS:

• Directs all patient transports within the Medical Center Patient Transport department.
• Monitors workflow to ensure transportation efficiency and effectiveness in the provision of care.
• Supervises and maintains staff that is qualified and properly trained.
• Ensures transport requests and departmental transportation needs are appropriately met.
• Knowledgeable of all aspects and functionalities of the Transport Tracking System.
• Maintains an equipment inventory to ensure condition and accessibility of equipment.
• Promotes the education, development and training of staff.
• Ensures the continuous quality of services by maintaining knowledge and skills.
• Participates in service recovery as part of the customer service program.
• Provides age/developmentally appropriate assistance in accordance with Age/Developmental Specific Care Guidelines for the specific age groups served.
• Provides department recommendation based on reports using appropriate Transportation software.

SKILLS/QUALIFICATIONS:

• Excellent professional oral and written communication skills
• Demonstrates competence in areas of body mechanics to identify and show proficiency in moving a patient without injury to the patient or individual
• Requires much walking, lifting and physical exertion
• Operates machines and equipment
• Ability to lift, push or pull 100-200 pounds. Requires full range of motion.
• High level of computer literacy with knowledge of Microsoft Office Suite
• Requires the ability to transport patients to various on-campus locations
• Excellent customer service skills
• Must be able to walk for long periods
• Must be versatile, flexible and able to multi-task

WORK ENVIRONMENT:

• Possible exposure to infections and contagious diseases
• Regular exposure to the risk of blood-borne diseases
• Subject to injury from moving parts of equipment
• Contact with patients under wide variety of circumstances
• Possible exposure to/occasional exposure to patient elements
• Subject to varying and unpredictable situations
• Handles emergency or crises
• Subject to many interruptions due to multiple calls and inquiries
• Occasionally subject to irregular hours
• Must be able to work a varied schedule and provide supervised coverage
• Handles absentee replacement on short notice
• Personal protective equipment required including eye/face protection, gown, mask and non-sterile medical gloves

Our Commitment to You:

Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more - so you can live fully at and away from work, including:

Compensation

• Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training
• Premium pay such as shift, on call, and more based on a teammate's job
• Incentive pay for select positions
• Opportunity for annual increases based on performance

Benefits and more

• Paid Time Off programs
• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
• Flexible Spending Accounts for eligible health care and dependent care expenses
• Family benefits such as adoption assistance and paid parental leave
• Defined contribution retirement plans with employer match and other financial wellness programs
• Educational Assistance Program

About Advocate Health

Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation's largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.

Provides exceptional hospitality service to patients and guests in an attentive, friendly and efficient manner. Transports patients to and from clinical, ancillary and support areas via wheelchair, stretcher or beds as requested to include transport of patients with oxygen tanks, intravenous pumps, drips and special equipment. Provides effective and efficient operation of the Medical Center Patient Transportation Department through the planning, organizing, directing and controlling of staff activities.