Description

IU Dining and Hospitality embraces and expands Indiana University's core values of education, innovation, and tradition which embody the true spirit of Hoosier hospitality.
IU Hospitality infuses Indiana University's beautiful campus with vibrant life, creating a home away from home for visitors and the IU community alike. From our space in the Indiana Memorial Union, hospitality staff serve thousands of guests each year through professional dining and retail operations, catered events, conferences, and celebrations, keeping our spaces clean and functional, our food tasty, and our customers happy.
Through meticulous planning and coordination, constant innovation, and a keen attention to detail, IU Catering staff use fresh, seasonal ingredients to deliver spectacular client-driven culinary experiences from piping hot coffee and in-house baked pastries for a meeting of 20 to a sumptuous 5 course meal and elegant custom cake for a wedding of 200 on campus and throughout Bloomington.

Job Summary

Department-Specific Responsibilities

• Interacts with the host of the event to ensure the event is exceeding their expectations.
• Oversees event setup, servers during the event, and breakdown of events.
• Assists with inventory management for alcohol.
• Attends pre-event meetings, and executes events according to the BEO.
• Acts as a liaison between the host, kitchen, and servers.

General Responsibilities

• Assists with setting up and tearing down all venues, while communicating event expectations and ensuring customer service standards are demonstrated on the job.
• Works to store and deliver packages and equipment.
• Answers staff and customer questions, troubleshoots basic issues, and provides guidance on urgent matters.
• Covers bar event shifts, bartender breaks, and register operations as needed.
• Acts as back up for supervisor in his/her absence scheduling and training hourly employees on work activities.
• Trains employees in work and safety procedures and departmental policies.
• May provide guidance to lower-level catering positions.

Qualifications

EDUCATION
Required

• High school diploma or equivalent (such as HSED or GED)

WORK EXPERIENCE
Required

• 2 years of experience in food service

LICENSES AND CERTIFICATES
Required

• Food Safety (ServSafe) certification within 180 days from date of hire
• Possesses a valid driver's license and ability to be insured by Indiana University
• Proof of Server Permit Application upon date of hire

SKILLS
Required

• Friendly and service-oriented
• Ability to work in a safe and efficient manner
• Knowledge of health and safety regulations
• Knowledge of professional cooking principles
• Ability to respond to common food inquiries or complaints from customers and take appropriate action to resolve issues
• Ability to work comfortably in a group environment, treat employees and customers with kindness and respect
• Ability to be a flexible team player in a dynamic environment requiring a customer focused approach and utilizing excellent interpersonal skills communication, facilitation and coaching skills
• Ability to work in safe and efficient manner

Working Conditions / Demands

This position requires tasks typically associated with back-of-the-house food service work. It involves periods of both sedentary work and times of frequent movement about the workspace. This role involves moving up to 15 to 25 pounds. This role requires using commercial kitchen equipment and tools, moving supplies and effective communication skills are necessary. This role involves handling meat and plant-based food products as well as a variety of ingredients that may include some or all of the top 9 allergens in the preparation of menu items and during the course of cleaning and ware-washing tasks. The person in this role must be able to perform the essential functions with or without an accommodation.

Work Location

Bloomington, Indiana

Advertised Salary

$15.75 per hour

Work Hours

Shift times vary according to business needs.
Management reserves the right to adjust work hours to accommodate special meals and events.

Benefits Overview

For full-time staff employees, Indiana University offers a wide array of benefits including:

• Comprehensive medical and dental insurance
• Health savings account with generous IU contributions
• Healthcare and dependent care flexible spending accounts
• Basic group life insurance paid by IU
• Voluntary supplemental life, long-term disability, critical illness, and supplemental accidental death & dismemberment insurance
• Base retirement plan with generous IU contributions, subject to vesting
• Voluntary supplemental retirement plan options
• Tuition subsidy for employees and family members taking IU courses
• 10 paid holidays plus a paid winter break each year
• Generous paid time off plans
• Paid leave for new parents and IU-sponsored volunteer events
• Employee assistance program (EAP)

Learn more about our benefits by reviewing the IU Benefit Programs Brochure .

Job Classification

Career Level: Intermediate
FLSA: Nonexempt
Job Function: Operations
Job Family: Food Services
Click here to learn more about Indiana University's Job Framework.

Posting Disclaimer

This posting is scheduled to close at 11:59 pm EST on the advertised Close Date. This posting may be closed at any time at the discretion of the University, but will remain open for a minimum of 5 business days. To guarantee full consideration, please submit your application within 5 business days of the Posted Date.
If you wish to include a cover letter, you may include it with your resume when uploading attachments.

Equal Employment Opportunity

Indiana University is an equal opportunity employer and provider of ADA services and prohibits discrimination in hiring. See Indiana University Notice of Non-Discrimination here which includes contact information .

Campus Safety and Security

The Annual Security and Fire Safety Report, containing policy statements, crime and fire statistics for all Indiana University campuses, is available online . You may also request a physical copy by emailing IU Public Safety at iups@iu.edu or by visiting IUPD.