Description

Summary

At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing authentic hospitality and meaningful experiences to every guest. Hyatt is a place where high expectations aren't just met-they're exceeded. It's a place of outstanding rewards, where talent opens doors to exciting challenges in the hospitality industry. It's a place where career opportunities are as unlimited as your imagination. Discover your place to shine in our warm, respectful, and inclusive culture.

Our Hyatt Culture is represented by our mission, values, and goals through: Innovation, Respect, Service-Orientation and Inclusion. Innovate, Hyatt employees are forward thinking and passionate about hospitality. Respect, Hyatt employees are inspired by team spirit and camaraderie. Service-Oriented, Hyatt employees are focused on providing authentic hospitality.

The Restaurant General Manager is responsible for overseeing all aspects of restaurant and bar operations as well as Pittsboro Street Market outlet, ensuring exceptional guest experiences, operational efficiency, and compliance with brand standards. This role requires strong leadership, strategic planning, and a high commitment to staff and guest satisfaction.

We offer excellent benefits:
• Free room nights after 90 days of service, Discounted and Friends & Family Room Rates upon hire
• Medical, Prescription, Dental and Vision Insurance after 30 days of employment
• 401K with company match
• Paid Vacation, sick days, new child leave and personal day
• Paid Family Bonding Time (8 weeks, primary caregiver; 2 weeks, supportive caregiver) and adoption Assistance
• Tuition Reimbursement
• Relocation Package
• 50% discount in Crossroads
• 20% discount in gift shop (exception: jewelry, UNC items, alcohol)
• Employee Stock Purchase Plan
• Discounts at various retailers - Apple, AT&T, Verizon, Headspace and many more

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Hyatt Hotels & Resorts believes in strong commitment to promotion from within. Begin your career today as the Restaurant Manager and find yourself as the Assistant Food & Beverage Director within a few years. Three quarters of Hyatt's management staff is promoted from within, just about all of your function heads are promoted internally as well. The statistics are there; make it your next step!

Qualifications

Key Responsibilities:
• Represent the hotel management team professionally at all times.
• Maintain high standards of personal presentation and grooming.
• Foster collaborative relationships with internal teams and external partners and customers
• Ensure outlet associates work in a supportive and flexible manner across departments
• Provide training and guidance for Assistant Food & Beverage Managers and Hourly Associates

Compliance & Standards:
• Adhere to all hotel policies, safety regulations, and financial protocols.
• Ensure cleanliness and operational standards in all areas.
• Implement Hyatt's Purpose, Values, and Food & Beverage standards.

Operational Excellence:
• Monitor and ensure smooth outlet operations, especially during peak periods.
• Supervise bar and restaurant day to day operations, ensuring responsible alcohol service and cleanliness.
• Manage inventory and collaborate on food and beverage promotions.
• Develop menus, wine lists, and innovative cocktail and food programs.
• Train bar staff in mixology and premium service standards.
• Oversee entertainment scheduling and music programming.
• Conduct regular inspections and maintain service quality.
• Collaborate with Culinary, Stewarding, Engineering, and Housekeeping for equipment care and cleanliness.
• Stay informed on hospitality trends and attend required meetings and training.
• Oversee Point of Sale menu item creation, reporting and accuracy
• Hand on mentality and floor presence

Financials & Guest Engagement:
• Assist in preparing and updating the Annual Special Event and Private Dining Experience plan.
• Evaluate market trends and competitor strategies to maintain competitiveness.
• Execute and review monthly Menu Sales Analysis for profitability and guest satisfaction.
• Implement guest recognition and reservation processes
• Manage and respond to online reviews professionally.
• Handle payroll, reporting, forecasting, and inventory control.
• Provide product specifications and manage budgets for cost-effective operations.
• Develop creative concepts for events and signature offerings.
• Adapt strategies to industry changes and maintain competitiveness.
• Ensure flawless execution of fine dining experiences.

Team Development:
• Recruit and select associates using a competency-based approach.
• Ensure punctuality, grooming, and uniform compliance.
• Conduct annual performance reviews and support professional development.
• Implement training programs and encourage creativity and innovation.
• Reinforce Hyatt's People Brand Standards and Values.
• Address employee engagement survey results and implement improvements.
• Coach staff on guest service skills and resolve guest complaints effectively.

Qualifications:
• Minimum 2 years work experience as Restaurant Manager in larger restaurant operation or hospitality management.
• Strong leadership, communication, and organizational skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Knowledge of financial management and operational systems.
• Commitment to delivering exceptional guest experiences.