Description

Transform the travel experience as a Luxury Travel Advisor at Chase Travel, where your commitment to personalized service and industry expertise will make a lasting impact. Be part of a diverse, collaborative team focused on growth and opportunity, and deliver the highest standards of excellence to our valued clients.

As a Reserve Travel Designer within Chase Travel, you will have the opportunity to leverage your expertise in luxury travel to deliver exceptional customer service. You will collaborate with customers to understand their needs and preferences, advising on destinations, transportation, travel dates, accommodations, and more. Your role will involve creating seamless end-to-end itineraries and ensuring a high-touch experience for our discerning clients. Join us in a dynamic and collaborative environment where your passion for travel and commitment to service excellence will promote success and career growth.

You will deliver exceptional customer service, drive key customer experience metrics, meet and/or exceed deadlines and expectations, and maximize opportunities to drive bookings through service. You will have deep expertise in travel and lifestyle servicing or the luxury/hospitality industry, with a proven track record of providing white-glove service to discerning customers.

Job responsibilities

• Research, design, and book tours, cruises, travel packages, and customized travel programs, creating seamless end-to-end itineraries.
• Collaborate with customers to understand needs and preferences, advising on destinations, transportation, travel dates, accommodations, costs, and benefits.
• Drive customer experience metrics (NPS/OSAT, booking conversion, service quality) by delivering exceptional service in every interaction.
• Offer comprehensive travel solutions to ensure each travel component is thoughtfully integrated for a seamless experience.
• Utilize Chase Travel tools and platforms to manage reservations, flights, ground transportation, and payment collection efficiently.
• Engage with team members, colleagues, and suppliers to stay current on travel trends and destinations, enhancing confidence in recommendations.
• Coordinate with support groups to deliver a personalized, high-touch customer experience.
• Maintain accurate documentation of all customer interactions and data in required tools.
• Ensure commitments and deadlines are met by following up and following through to meet service level agreements (SLAs).
• Advise customers proactively on travel options, benefits, and costs to maximize satisfaction and value.
• Integrate service excellence into every customer engagement, consistently exceeding expectations.

Required qualifications, capabilities, and skills

• 5+ years of experience as a Travel Advisor, Agent, or Consultant, specializing in luxury travel.
• Deep understanding of the luxury travel market and high-end client expectations.
• Exceptional phone, written, and consultative customer service skills with a focus on white-glove service.
• Demonstrate Chase Travel Servicing values: Confident, Observant, Responsible, Exceptional.
• Positive, professional, and collaborative spirit with curiosity and passion for travel.
• Strong organizational skills, keen attention to detail, and ability to multi-task and resolve problems.
• Impeccable listening skills, willingness to learn, and ability to work independently and within a team.
• Build effective relationships within the team and across colleagues.
• Understand, prioritize, and manage multiple complex customer needs and requests with strong time management.
• Deliver creative, comprehensive vacation itineraries that drive customer value.
• Lead through transformation with a strong growth mindset and passion for career development.

About Us

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans