Description

Summary

Thompson Dallas, located in The National - Downtown Dallas' premier luxury destination - brings together world-class design, culinary excellence, and personalized hospitality. Recognized on Conde Nast Traveler's 2021 Hot List, our 51-story tower features 219 guestrooms (including 52 suites), three signature dining concepts, a boutique spa, and a two-acre 9th-floor pool deck with sweeping skyline views. With over 16,000 square feet of event space, including the stunning National Ballroom, Thompson Dallas is where unforgettable experiences are crafted.

• Serve as the point of contact for groups and local event clients before, during, and after events to ensure exceptional service and communication.
• Review contracts, coordinate event logistics, and oversee group room blocks, catering, audiovisual, and billing details.
• Anticipate client needs, resolve issues quickly, and provide creative solutions to enhance the guest experience.
• Partner with hotel teams-including Banquets, Culinary, Housekeeping, Reservations, and AV-to deliver seamless execution.
• Maintain accurate forecasts, event documentation, and revenue integrity across meeting space, guestrooms, and F&B.
• Upsell products, services, and enhancements to maximize revenue per attendee.
• Manage existing accounts while proactively soliciting re-bookings and future business opportunities.
• Conduct site inspections, attend pre-con meetings, and ensure meeting spaces are prepared to client specifications.
• Build strong vendor and planner relationships to support successful event delivery.
• All other duties as assigned by leadership

Qualifications

• 1-3 years of hotel event planning or event sales experience (Event Management trainee program or equivalent preferred).
• Strong knowledge of hotel operations and event systems such as Envision Sales, Group Bill, Opera, Reserve, Sertifi, Social Tables.
• Highly detail-oriented with strong organizational, time management, and multi-tasking abilities.
• Refined verbal and written communication skills; professional presence and confidence required.
• Strong contract negotiation and interpretation skills.
• Proven ability to perform well under pressure in a fast-paced luxury environment.
• Creative problem solver with strong leadership skills that inspire collaboration and excellence.
• Knowledge of room configurations, meeting setups, and F&B menu creation to meet event needs.