10-12 hours per week

Serve as a positive representative of the university by providing professional customer service to university community, conference and event participants, and campus visitors
● Manage and distribute information throughout the office by answering the phones, responding to emails, filing, making calls to other service providers, overseeing office printers, and any other office needs
● Assist external clients with inputting event requests through scheduling system
● Engage in regular communication with upcoming clients to assist them with planning the details of their camp, conference, or event
● Answer questions from guests, vendors, and campus constituents in a timely manner
● Assist with conference and event needs, which may include but are not limited to room set ups and creating setup diagrams
● Keep an inventory of chairs, tables, easels, coat racks, linens, and all other equipment clients can request to reserve
● Communicate with campus partners regarding events
● Continue to network and build relationships with other on-campus offices to facilitate improved collaboration when planning for and hosting camps, conferences, and events
● Research prospective clients to ensure all guests are inline with University mission
● Assist Full Time staff with development of client databases
● Conduct customer feedback surveys with the intention of helping grow the department and develop services
● Continue to improve office organization and create resources to streamline existing processes
● Assist full time staff with any additional Auxiliary Services projects and tasks
● Other duties as assigned

● High School Diploma
● Enrolled Villanova Student
● 1 year of OCS summer experience
● MS Office experience
● Ability to understand and learn new software

Solid work ethic, can perform manual labor, have hospitality industry/customer service skills and experience, and a demonstrated ability to interact/work well with others.