Description

Job Title

Business Analyst
Job Title: Business Analyst

Location: Bogota, Colombia (Hybrid)

Position: Permanent

Job Description

Summary of the Role The Business Analyst in the Navitaire GoNow Day of Departure product management group will work with existing and prospective GoNow customers to provide implementation and upgrade support. They will help to identify business process changes while performing data collection, helping to solve airport-related business problems and triage day-to-day customer issues. This position involves extensive collaboration with clients and other teams to deliver a solid and successful project, and solutions that support our customer's objectives.

Main Responsibilities

• Represent the Navitaire GoNow Product Team during customer implementation and upgrade projects including data collection and configuration management
• Provide onsite support during go-live, when required
• Daily triage of customer-reported issues; address and respond to customer inquiries and issues in a production or test environment
• Perform root cause analysis including testing of the GoNow product offerings, and validating carrier system settings during upgrades and implementations
• Create demo data for sales pursuits and other initiatives
• Provide on-going collaboration with Navitaire Development, Quality Assurance, and Customer Support teams
• Perform business and system analysis for Airport and Customer Services product initiatives
• Document and clarify business requirements and produce detailed use cases for Airport and Customer Services development efforts
• Other related duties as assigned

Qualifications

• Bachelor's degree or above preferred
• Experience with airline airport operations
• Experience in Business/Systems Analysis or Requirements Gathering/Analysis role
• Experience in root cause analysis
• Proven ability to solve problems and issues effectively
• Excellent verbal and written communication skills
• Excellent interpersonal and facilitation skills
• Proven discipline to work independently in a dynamic, fast-paced environment
• Flexible work schedule; willing to travel
• Ability to work with customers on and off-site
• Preferred Qualifications
• Previous experience:
• working directly with customers;
• supporting customer implementations;
• problem solving;
• training
• Experience at airline check-in, including kiosk and boarding functions
• New Skies application knowledge
• GoNow Agent application knowledge
• Knowledge of airline/travel industry practices

What we can offer you:

• Get rewarded with competitive remuneration, individual and company annual bonus, vacation and holiday paid time off, health insurances and other competitive benefits.
• Work Hybrid

• Professional development to broaden your knowledge and enhance your skills with on-line learning hubs packed with technical and soft skills training that allow you to develop and grow.
• Enter a diverse and inclusive workplace, join one of the world's top travel technology companies and take on a role that impacts millions of travelers around the globe.

Application process:

The application process takes no longer than 10 minutes!
Create your candidate profile, upload your Resume/CV and apply today!

Working at Amadeus, you will find

A critical mission and purpose - At Amadeus, you will be powering the future of travel and pursuing a critical mission and extraordinary purpose.

A truly global DNA - Everything at Amadeus is global, from our people to our business, which translates into our footprint, processes, and culture.

Great opportunities to learn - Learning happens all the time and in many ways at Amadeus, through on-the-job training, formal learning activities, and day-to-day interactions with colleagues.

🤗 A caring environment - Amadeus fosters a caring environment, nurturing both a fulfilling career and personal and family life. We care about our employees and strive to provide a supportive work environment.

A complete rewards offer - Amadeus provides attractive remuneration packages, covering all essential components of a competitive reward offer, including salary, bonus, equity, and benefits.

A flexible working model - We want our employees to do their best work, wherever and however it works best for them.

A diverse and inclusive community - We are committed to leveraging our uniquely diverse population to drive innovation, creativity, and collaboration across our organization.

A Reliable Company - Trust and reliability are fundamental values that drive our actions and shape long-lasting relationships with our customers, partners, and employees.

Diversity & Inclusion

Amadeus aspires to be a leader in Diversity, Equity and Inclusion in the tech industry, enabling every employee to reach their full potential by fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, and as a role model for an inclusive employee experience.

Amadeus is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to gender, race, ethnicity, sexual orientation, age, beliefs, disability or any other characteristics protected by law.