Description

Summary

At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences.

We are seeking an experienced IT professional who embodies Hyatt's core values of Respect, Integrity, Humility, Empathy, Creativity, and Fun. The ideal candidate is proactive, service-oriented, and committed to delivering seamless technology experiences that enhance guest satisfaction and support operational excellence.

The Area IT Manager oversees technology operations for Alila Napa Valley (on-site 80%) and Andaz Napa Valley (on-site 20%). This role ensures reliable IT infrastructure, security, and support while aligning with corporate standards and property needs.

Why Work With Us:
• Competitive salary and benefits package
• Paid time off from date of hire
• Medical, dental, and vision insurance
• 12 free nights at Hyatt hotels worldwide + colleague rates
• $1,000 annual wellness/education reimbursement
• A unique opportunity to lead in a Forbes-rated luxury setting with a close-knit, passionate

Be part of a team committed to delivering personalized, elevated service in one of Napa Valley's most serene and sophisticated destinations. Hyatt associates work in an environment that demands exceptional performance yet reaps great rewards. Whether it is career opportunities, job enrichment or a supportive work environment, if you are ready for this challenge, then we are ready for you.

Responsibilities:
• Manage all computer hardware, software, and network infrastructure for both properties.
• Develop and maintain IT budgets, including procurement of technology-related items.
• Ensure compliance with corporate IT policies and security protocols.
• Provide hands-on technical support and troubleshooting for property teams.
• Coordinate system upgrades, installations, and preventive maintenance.
• Liaise with corporate IT and vendors for system integration and issue resolution.
• Train property staff on technology systems and best practices

Qualifications

Qualifications:
• Bachelor's degree in Information Technology or related field preferred.
• Minimum 3-5 years of IT management experience; hospitality and customer service experience strongly preferred.
• Strong knowledge of networking, servers, and property management systems.
• Excellent problem-solving and communication skills.
• Ability to travel between properties as needed.

Physical Requirements:
• Ability to lift up to 50 lbs.
• Frequent walking, standing, and occasional climbing (ladders, stairs) or bending and crawling to access equipment.
• Comfortable working in varied environments, including guest areas and technical spaces

Be part of a team committed to delivering personalized, elevated service in Napa Valley's most serene and sophisticated destinations. Hyatt associates work in an environment that demands exceptional performance yet reaps great rewards. Whether it is career opportunities, job enrichment or a supportive work environment, if you are ready for this challenge, then we are ready for you.