Description

Team Leader - Visitor Experience

Dublin, Guinness Storehouse

Full Time, 12 month Fixed Term Contract

Closing Date - October 6, 2025

Salary: approximately €46,000/year + €2000/year flexible working allowance

About Us

The Guinness Storehouse (GSH) is Ireland's leading visitor attraction reaching millions of visitors every year. Since opening in 2000, the GSH has continually evolved as an attraction with seven floors of immersive and sensorial visitor experience including our flagship retail store, bars, restaurants, the Guinness Archive and meeting/event spaces.

We pride ourselves on our service with the warmth and friendliness the Irish are famous for. We recently opened our second Gravity Bar which offers 360-degree panoramic views of Dublin city and over the past twenty years we have invested over €50m into the physical experience to cement our position as one of the leading attractions in the world. In addition to the Guinness Storehouse, we also have the Guinness Open Gate Brewery and Roe & Co Distillery on the same campus. The portfolio is referred to as Irish Brand Homes (IBH).

If you have a genuine interest for our craft, our character and consumer experiences, then help us continue the story and build a great career in the process.

Feel encouraged ? Then this may be the opportunity for you.

About the Role

We are looking to recruit a charismatic Team Leader who will proactively help lead the Guinness Storehouse Visitor Experience team daily to deliver world-class experiences to all visitors. This role is around visitor operations, duty management, people management and development.

You will support the Visitor Experience Management team in delivering inspirational and motivating leadership to our large team with the aim of delivering exceptional customer service and creating engaging and tailored retail experiences for all visitors. This will involve promoting a customer first approach in order to generate enthusiasm for delivering excellent customer service and to ensure all are acting as ambassadors for Guinness and our Brand Home. You will also be actively involved in the staff training, development and offering coaching, while looking for ways of continuous improvement to ensure we are always market leading.

The Team Leader will be responsible for proactively lead the Visitor Experience team to deliver a friendly and professional welcome to all visitors.

This role will require weekend and evening work.

In return, we offer a great reward & benefits package which includes a competitive salary, company shares, product allowance, pension programme, retail discounts, annual bonus and so much more! We'll also provide you with excellent training and career development opportunities, setting you up for a fantastic career at Diageo.

About You

This really is the dream position for someone who is looking to accelerate their career and join us on our journey of creating world-class experiences for our guests.

You will hold a passion and desire for customer service, with previous experience working as a manager within a busy customer facing environment within tourism, retail or hospitality. Along with this, you will show inspirational leadership traits being able to motivate a team. You will also hold the ability to effectively build strong working relationships with colleagues as well as internal and external stakeholders.

Celebrating our inclusive and diverse culture is core to our purpose of "celebrating life every day everywhere". This purpose is, in itself, inclusive in nature, as it values everybody irrespective of background, disability, religion, gender identity, sexuality or ethnicity.

We know that for our business to thrive and for our Brand Homes to realise its ambition, we depend on having diverse talent with a range of backgrounds, skills and capabilities in each of the 180 countries in which Diageo operates and to reflect our broad consumer base. We view diversity as one of the key enablers that helps our business to grow and our values, purpose and standards set the conditions for us to respect the unique contribution each person brings.

Create a future worth celebrating with us!