Description

As the Business Analyst in the Business Performance & Transformation team, you will act as the primary liaison between ATI's core operations and technology teams. Your main objective is to identify and define opportunities for automation and AI-driven solutions by uncovering challenges and gaps in key business processes.

Your work will directly shape ATI's strategic roadmap. You will deliver well-researched Business Requirements Documents (BRDs) and data-backed RICE scores, while building strong relationships with key accounts and operations teams to understand their day-to-day activities and translate their pain points into actionable projects.
Your Main Responsibilities

• You will proactively engage with core operations teams and key account managers to identify process challenges, inefficiencies, and pain points.
• You will conduct in-depth analysis of operational data and process notes to quantify the impact of identified issues.
• You will lead interviews and workshops to gather comprehensive business requirements from stakeholders.
• You will develop and maintain detailed Business Requirements Documents (BRDs) that serve as the blueprint for technology teams.
• You will apply the RICE (Reach, Impact, Confidence, Effort) framework to score and prioritize automation and AI opportunities.
• You will create "as-is" and "to-be" process maps to visualize current workflows and propose optimized processes.

Qualifications

• Minimum Experience: 3+ years of professional experience in a Business Analyst or related role.
• Exceptional English skills (written and verbal), with the ability to clearly communicate complex concepts and confidently present to stakeholders.
• Bachelor's degree in a quantitative or business-related field (e.g., Business Administration, Economics, Finance, Computer Science, or Engineering). Coursework in data analysis or information systems is a strong plus.
• Proven experience using data to answer questions or support recommendations (comfortable with Excel or Google Sheets).
• Strong attention to detail with the ability to analyze data, identify trends, and build business cases.
• Demonstrated experience conducting interviews, surveys, or workshops to gather stakeholder requirements.
• Ability to explain technical issues in plain language to non-technical audiences.
• Logical, systematic approach to problem-solving, with the ability to uncover root causes.

• Exposure to project management or process improvement methodologies.
• Familiarity with the structure of BRDs or the RICE prioritization framework.
• Basic understanding of automation, bots, or AI models.
• Experience with digital transformation projects, especially in the travel or aviation industry.

Be Part of the ATI Journey

Our aim at ATI Business Group in working with our Clients is to support their continued growth by providing cost-effective technology and talented & scalable people resources on demand. ATI's singular focus on providing services to the travel and hospitality business communities across the globe has been a remarkably successful one. Since commencing in 2002, we now have over 1,300 employees providing services to our clients worldwide.