Hyatt Hotels Corporation
Key West, Florida, United States
(on-site)
13 days ago
Job Type
Full-Time
Job Function
Admin/Clerical/Secretarial

Description

Summary

The Hyatt Centric Key West is seeking a Front Office Manager to join our amazing team. The Hyatt Centric is centrally located within Old Town and a short stroll to the lively Duval Street.

The Front Office Manager is responsible for all duties of the front desk operation which includes: staff training, inter-department communications, staff scheduling & payroll, and excellent customer service. The Front Office Manager should possess strong communication skills and demonstrate leadership abilities. In addition to leading the operation of the Front Office and guest services personnel, this position will respond quickly to guest requests and/or complaints in a friendly manner and ensure that appropriate action is taken to guarantee guest satisfaction.

Duties include:
  • Responsible for short and long term planning and the management of the hotel's Front Office operations
  • Manages within the approved budget, labor cost plans and objectives
  • Maintain guest room inventory
  • Coach and counsel employees to reflect Hyatt Service Standards and Procedures
  • Perform all tasks of a Front Office Staff as needed to facilitate service
  • Ensure all operations and cash handling are done per policies and procedures
  • Maintain excellent communication with the housekeeping department
  • Maintain information on prices, rates, specials, packages, programs, etc, while ensuring all staff are trained in all areas
  • Analyze, investigate, and resolve guest complaints
  • Create expectations, lead people, manage processes, and hold people accountable for the agreed upon activities and time tables
  • Insures proper staffing levels for customer service goals


*Key West housing is available at a discounted rent price and a Relocation Package is also provided to assist you in your move to Key West. Additionally, the Front Office Manager is eligible for PTO, health benefits at 30 days, 401k + company match, tuition and wellness reimbursement, discounted and complimentary rates on Hyatt's across the world, free meals & parking during shifts, + more!

At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing authentic hospitality and meaningful experiences to each and every guest. Hyatt is a place where high expectations aren't just met-they're exceeded. It's a place of outstanding rewards, where talent opens doors to exciting challenges in the hospitality industry. Development opportunities and career path options are endless with Hyatt; there is virtually no limit to where your ambition can take you in our world-class organization. Discover your place to shine in our warm, respectful, and inclusive culture.

Hyatt is an Equal Employment Opportunity Employer - M/F/Veteran/Disability/Sexual Orientation/Gender Identity

Qualifications

  • Demonstrated ability to effectively interact with people of diverse socioeconomic, cultural, disability, and ethnic backgrounds
  • 2 years or more of progressive hotel Rooms Management experience
  • Service oriented style with professional presentations skills
  • Hotel/Hospitality degree an asset
  • Must possess the following strengths: high energy, entrepreneurial spirit, motivational leader, effective communicator, effective in providing exceptional customer service and ability to improve the bottom line
  • Clear concise written and verbal communication skills in English
  • Must be proficient in Microsoft Word and Excel
  • Must have excellent organizational, interpersonal and administrative skills


Job ID: 72384439
Hospitality / Tourism
Chicago , IL , US
View your LinkedIn connections

Hyatt Hotels Corporation, headquartered in Chicago, is a leading global hospitality company guided by its purpose – to care for people so they can be their best. With more than 100,000 colleagues across 54 countries, we embrace all cultures, races, ethnicities, genders, sexual orientations, ages, abilities, perspectives, and ways of thinking. Our culture is one that empowers every individual to be their best, and such authentic connection inspires the way we care for each other and for our guests. As we continue to grow, we ...

View Full Profile

View your connections
Jobs You May Like