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Assistant General Manager-Hilton Property

St. Joe Company
Panama City Beach, Florida, United States
22 days ago

Description

Job Summary: The Assistant General Manager ensures guest satisfaction and the efficient operation of the hotel by supervising operating departments in the absence of the General Manager. Assist the General Manager by continually focusing on achieving hotel profitability through revenue generation cost control, guest satisfaction, and development of team members. Directly responsible for directing, supervising and providing leadership for the Front Office and Food & Beverage Services in efforts to achieve the highest levels of Guest Satisfaction, quality service and compliance with St Joe and Hilton policies and procedures while meeting/exceeding financial goals.

The position is responsible for the short term planning and oversight of the lodging and food and beverage departments. Recommends implements and monitors the Departments’ budgets and manages expenses within approved budget constraints. 

Company Vision & Values

Our team at St. Joe is made up of servant-hearted leaders who are passionate about hospitality and relentless in our pursuit of excellence. We value integrity and uphold our company’s standards in providing Southern hospitality at its finest. We believe that excellence is in the details, so we strive to enrich each guest experience by getting things right from the very first time.

Benefits Available

Full time team members are eligible for benefits after 30 days of employment.  These Florida Blue benefits include a traditional PPO plan with co-payments, a high deductible PPO plan with a Health Savings Account (H.S.A.), or an HMO (Health Managed Organization).  If you select the plan with the H.S.A, the company contributes to your account (prorated based on start date).

There are two dental plans through MetLife; one with traditional coverage and one with orthodontic coverage.  Our vision plan is through EyeMed.   St. Joe covers the cost of the short-term disability insurance, so you are always covered in the event of an unexpected illness.  We cover a percentage of the cost for your long-term disability insurance.  We want you to not have financial stress if life throws you a curve. 

We know that you do not want to work for the rest of your life and St. Joe is committed to helping you achieve that goal.  Our 401K plan is managed through Vanguard and is a safe harbor plan which holds a guarantee of our commitment to matching your contributions.  We match 100% of your first 3% of your earnings and 50% of your next 2%. 



Requirements

Job Responsibilities:

  • Approach all encounters with guests and employees in a friendly, service-oriented manner.
  • Act as an ambassador to the hotel and ensure that guests are receiving an unparalleled guest experience.
  • Remain readily accessible to guests and employees at all times.
  • Make reservations, check-in and check-out guests as needed.
  • Check the guest service log upon arrival for the day, noting any guest requests, complaints and significant events that may require attention.
  • Be aware of the status of the availability of rooms at the hotel on any given day to ensure revenue is maximized.
  • Check any meeting room needs and set-ups for cleanliness, proper set and availability.
  • Prepare MOD report.
  • Maintain effective communications between all hotel departments.
  • Act as Shuttle driver, Front Desk agent, Housekeeper and problem solver as needed.
  • Monitor all no-show charges, research credit card discrepancies and process chargebacks.
  • Conduct at least one routine inspection of the public areas of the hotel, recognizing and correcting any potential safety hazards and also addressing cleanliness issues.
  • Solicit guest feedback regarding hotel services and facilities and take corrective action to solve any reported deficiencies.
  • Investigate, report and coordinate all hotel accidents that are employee and guest related.
  • Help to grow the business through inquisitiveness at time of reservation and check in and through sales calls and public relations.
  • Monitor existing S.O.P.’s
  • Assist in the selection and continuous training of staff to provide high quality service to guests.
  • Count all banks and immediately report discrepancies to the General Manager.
  • Inspect guestrooms. Provide feedback to housekeeping and maintenance departments.
  • Update availability information in the OnQ system as required.
  • Assist in evaluating the performance of all employees.
  • Day-to-day management responsibilities including scheduling, motivating, assigning activities, training, and policy and procedural assessment.
  • Other hotel-related duties as required.
  • Maintain regular attendance in compliance with Hotel standards, as required by scheduling, which may vary according to the needs of the hotel.
  • Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and nametag when working.

Education and Experience:

To be considered for this position, you must have a Bachelor's degree in business or comparable education and relevant experience. Must have at least five (5) years experience in management of a restaurant and/or hotel operation. Other requirements include must possess and maintain a current, valid driver's license.

Knowledge, Skills, & Abilities:

  • Detail oriented and thorough
  • Ability to remain discreet and respect the privacy of guests
  • Ability to perform consistent work to the highest of standards
  • Ability to interact with guests in a pleasant friendly way
  • Ability to identify and resolve issues related to position independently
  • Strong attention to detail and ability to meet deadlines
  • Commitment to delivering excellent customer service
  • Ability to convey information and ideas clearly
  • Ability maintain composure under pressure
  • Ability to listen and react quickly to residents’ and guests’ requests in a genuine manner
  • Be organized, proactive, productive, and self-motivated showing a positive attitude
  • Ability to lead a team effectively and efficiently
  • Knowledge of how to operate very position within the facility

Physical Demands:

  • Long hours sometimes required, including evenings, weekends and holidays
  • Must be able to perform simple grasping, fine manipulation, and repetitive hand & arm movements frequently, and squeezing & overhead reaching occasionally
  • Must be able to work indoors or outside
  • Must be able to stand on feet throughout the shift
  • Must be able to frequently lift up to 20 lbs and occasionally lift up to 50 lbs with assistance.
  • Must be able to exert up to 20 Lbs. of force to push, carry, lift or otherwise move objects
  • Must be able to bend, squat crawl, kneel, push, pull, walk on uneven surfaces on an occasional basis. While primarily an indoor job, must be able to walk outside in a variety of weather conditions (rain, wind, snow, heat)
  • Must be able to climb stairs occasionally.

Working Conditions:

  • Indoors with exception of assisting guests outside or operating the shuttle
  • Possible exposure to extreme heat or cold depending on season
  • Possible exposure to a somewhat noisy environment

The above statements are intended to describe the general nature and level of work being performed and are not an exclusive list of all duties and responsibilities. The St. Joe Company reserves the right to amend and change responsibilities to meet business and organizational needs.

Job Information

  • Job ID: 63005706
  • Location:
    Panama City Beach, Florida, United States
  • Position Title: Assistant General Manager-Hilton Property
  • Company Name For Job: St. Joe Company
  • Job Function: Hotel Operations
  • Job Type: Full-Time
  • Job Duration: Indefinite
  • Min Education: BA/BS/Undergraduate
  • Min Experience: 5-7 Years
  • Required Travel: 0-10%

Please refer to the company's website or job descriptions to learn more about them.

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